After you have narrowed your search and determine the ones that you want to take your car to, you will need to ask them some important questions:
- Do you have experience handling the make/model of my car?
- Will I get a rental car and who pays for it?
- Do you have experience working with my insurance carrier?
- How long does a repair take?
- Can I track the progress of the repairs online?
- Will you contact my insurance company and take care of all the paper work and payment?
- What kind of training and certifications do your technicians have?
- Will I be able to track the progress of my repair online and/or will you keep me updated on a regular basis?
- What kind of technology do you use in your shop?
